As our customer numbers grow it has been pleasing to see that 90% of our customers have reviewed us as being either ‘excellent’ or ‘great’ on Trust Pilot and we thank you all for contributing to that feedback.
We are always keen to hear our customers’ opinions and in that respect it is great to hear that our value proposition and simple account functionality are welcomed by you all.
In addition to expressing that view many of our users have also suggested that we simplify our fee arrangement – at present we provide the live market exchange rate with 0% mark-up on all transactions with our fee being a percentage of the actual transaction size. Many of you have suggested that you would prefer our fee to be adjusted in the rate that we offer whilst the transaction charge should be fixed and the same for all size transactions. Given the significant number of requests for this change we have decided to adopt this approach.
On March 1st 2018 we will revise our website so the exchange rates quoted will be adjusted to include our fee and a simple fixed transaction charge will apply as follows:
International money transfers: the transaction fee will be a fixed fee of £5 per transfer.
An additional £10 is currently payable for ‘urgent’ transfers. This fee will be reduced to £5.
Travel money: Cash Currency order fee will be a fixed fee of £15 per order.
We look forward to continuing to delivering you the best possible service for all your exchange needs.
If you have any further questions about this update or The Currency Account in general, please do not hesitate to get in touch via +44 207 014 3344, or via firstname.lastname@example.org.