Frequently Asked Questions

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Can I cancel my travel money order once it has been made?

You cannot amend or cancel an order after it has been placed and confirmed by us. Only under exceptional circumstances (and at our sole discretion) may an order may be cancelled. An administration fee will apply.

Can I get next working day delivery on my travel money?

Orders placed before 1pm (same working day) are eligible for next working day delivery. All travel money orders are fully insured and delivered to you via Royal Mail signed for special delivery between 9am - 2pm. If no one is available at home to sign for your delivery, your order will be taken back to your local sorting office for collection, with a proof of ID.

Can my currency be delivered to an alternate delivery address?

Unfortunately we have to follow strict rules when it comes to sending cash and can only send travel money to your registered home address. Orders cannot be delivered to any other address, including work addresses.

Can someone else sign for my delivery?

Yes, someone else at the billing address can sign for your currency.

Do I need to sign for my currency?

All orders are sent by Royal Mail Special Delivery, a signature will be required on delivery to ensure your currency reaches you safely. If you are not going to be in at the time of delivery the money will simply be returned to your nearest delivery/sorting office, and you can collect if from there providing you present a photo ID.

Do you deliver on weekends?

When ordering travel money Saturday delivery is available. Please note that additional fees apply and prices are quoted during the order process.

Do you have any stores or bureau exchanges I can collect my currency?

The Currency Account is an on-line service provider and we can only post travel money out to your residential address. 

Do you offer a click and collect service?

Currently travel money orders can only be delivered to your UK residential address, we do not offer a click and collect service. 

I have not received my travel money, what should I do?

If you have not received your currency by 2pm on the date of delivery please contact us as soon as possible on 0207 014 3344 between 9.00am to 5.30pm. If you prefer you can e-mail us directly at support@thecurrencyaccount.com

What denominations will I receive?

When placing your order online with us, you will have the option to choose your denominations, either by choosing 'mixed notes', 'high notes' or the 'low notes' options. Please note: Whilst we endeavour to provide the denomination requests we cannot guarantee that these will be available. The lowest Euro denomination available is €5, and the lowest US Dollar denomination available is $1.

What is the maximum amount of Travel Money I can order?

You can order up to a maximum value of £7500 Travel Cash equivalent per day.

When will my travel money be delivered?

Your currency will be delivered before 2.00pm via Royal Mail special delivery on the delivery day you select when ordering.

Which currencies can I order Travel Money in?

Currently, we only exchange and deliver Travel Money in two currencies; Euro (EUR) and US Dollar (USD).